The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Plan to meet internal and external customer requirements
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The needs of customers are researched, understood and assessed, and taken into account in the planning of the company's products and services Completed |
Evidence:
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Provision is made in plans to achieve the quality, time and costs specifications agreed with customers Completed |
Evidence:
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Ensure delivery of quality service
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Individual/team performance consistently meets quality, safety, resource and delivery standards Completed |
Evidence:
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Coaching and mentoring assists colleagues overcome difficulty in meeting customer service standards Completed |
Evidence:
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Delivery of services and products is coordinated and managed to ensure it effectively and efficiently meets agreed quality standards Completed |
Evidence:
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Monitor, adjust and report customer service
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Company's systems are used to monitor progress in achieving product/service targets and standards Completed |
Evidence:
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Customer feedback is sought and used to improve the provision of products/services Completed |
Evidence:
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Decisions to overcome identified problems with products/services are made in consultation with relevant individuals/groups Completed |
Evidence:
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Adjustments/recommendations (as required) are made to products/services Completed |
Evidence:
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Those who have a role in products/services planning and delivery are informed of changes Completed |
Evidence:
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Records, reports and recommendations are managed within the company's systems and processes Completed |
Evidence:
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